FAQs
WHEN WILL MY ORDER ARRIVE?
We like to produce and deliver fast so you can enjoy your piece as much as we do, therefore we aim for 7-10 business days from order submission.
Once shipped, you’ll receive a tracking number to keep an eye into your piece.
MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?
On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to info@loredanacortese.com so we can help to investigate.
WHAT IS YOUR RETURN POLICY?
Every order matters, we're delighted to create each piece on demand according to your desire for your space. To maintain our high standards and efficient production:
- We finalise all orders within 24 hours to begin your custom creation promptly.
- As each piece is made-to-order, we're unable to accommodate returns or exchanges.
However, your satisfaction is our priority. In the rare event that your artwork arrives in less than perfect condition, please don't hesitate to contact us at our main e-mail. We'll swiftly arrange for a repair or replacement, ensuring you receive the exceptional piece you deserve.
CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?
All sales are final, we are unable to accommodate a return or exchange as all pieces are bespoke just for you.
CAN I CANCEL OR CHANGE MY ORDER?
Unfortunately we are also unable to make any changes or cancellations to orders after 24 hours from the moment the Order is placed. If you believe you have made a mistake with your Order, please contact us immediately at info@loredanacortese.com